Listen to clients; understand their needs, talk with words they'll understand, lead with empathy, and ensure you're both on the same page. Because you could highlight this ability through various other sections of your resume - from passions and volunteering to certification and education. - Instantly download in PDF format or share a custom link. Youve successfully built and maintained long-term business relationships with key clients. associates on programs how to effectively sell groups on the AIM value proposition, Management responsibilities include hiring, training, coaching, counseling and evaluating performance of direct reports, 8-10 years of account mgmt and/or operations experience in the health plan and /or care management technology or services industry, with 3 to 5 years of management experience strongly preferred, Must have thorough understanding of account management and sales principles/tools/disciplines, Excellent analytical, negotiation, managerial and leadership abilities and experience required, Excellent understanding of health plan, employer group benefits, and provider business/clinical practices, and service delivery model required, Creating and driving an account strategy to maximize customer satisfaction acquisition, retention, and profitability as measured by referenceability, contract renewals, and Net Promoter Scores, and pipeline development for future upsells, Overseeing account management functions for 75+ client accounts and holding key responsibilities around client referenceability, retention, and growth, Leading team responsible for overall account planning and engagement, building client relationships, and managing a portfolio of clients, aiming to achieve the highest levels of customer satisfaction as measured by referenceability, contract renewals, Net Promoter Scores, and pipeline development for future upsells, Directly managing and building the Client Management team to proactively engage and lead client relationships and become a trusted advisor to the client base through understanding and articulating how Optum Analytics solutions will drive an organization forward through, Consultatively understanding our clients business, strategy, and short and long-term objectives and present how the Optum Analytics solution aligns with strategic imperatives, Facilitating strategy and planning sessions with clients to best understand how Optum Analytics can have the greatest impact clinically, financially, and operationally, Helping the client form a C-level sponsorship team to prioritize key initiatives and supporting solutions driven by Optum One, Helping the client govern the use of Optum One analytics, forming permanent cross functional clinical and administrative working teams to identify, measure, track, implement, and improve key care process models, Understanding and defining services and solutions needed by clients that reside outside of the current solution set to inform product strategy and roadmap, Providing the operational and strategic framework and tools for the Client Management team to meet goals, Expanding success measures and setting quantifiable goals to manage performance and evaluate Client Management team success, Reviewing financial results and identifying revenue capture or efficiency opportunities within Client Management that may require changes in Client Management strategy and operations, Scaling operations across the Client Management team and developing a team structure and plan to support future growth with an eye towards ongoing process improvement, Maintaining workload balance across team and participating in budget and resource planning, Working closely with the Sales and Product teams to convey market needs and client requests, Working closely with the Client Implementation and broader Operations team to understand overall client experience and context that will impact overall client satisfaction and product use, Managing escalation of client concerns and interfacing with cross-functional teams to proactively address client issues and develop mitigation plans and possible solutions, Proactively and clearly articulating overall client status across through dissemination of ongoing reporting to key audiences, including Management team, Client Services leadership, and other internal stakeholders, Developing mature partnerships with teams across the broader Optum organization to identify, scope and triage opportunities for other Optum offerings from the current client base, M.B.A., advanced degree, or equivalent experience, Minimum 10 years healthcare experience, with a strong working knowledge of client services areas of responsibility, the provider and payer markets, Proven ability to quickly understand the Health Systems ecosystem, and analyze and define opportunities, Demonstrated experience operating within the population health and accountable care framework, An understanding of the analytic and business intelligence solutions within the payer and provider markets, Exemplary client management experience, having demonstrated an ability to identify, communicate and manage risks, Strong communication and negotiation skills; ability to anticipate and manage conflict resolution, Ability to lead and support team through tenuous situations, Can digest complex information to understand core issues, Develop proposed solutions that align with company and client interests, Willingness and ability to travel (up to 35% travel), Energy and flexibility in a fast changing environment, Healthcare analytics solutions experience, Extensive customer/client facing experience globally, demonstrated ability to engage and influence at senior levels within large global organizations, and must possess a strong understanding of the principles of driving and communicating client value, 10 years account / client management or consulting or leadership experience required, Demonstrated Strategic vision and ability to understand broad issues and capitalize on global market conditions impacting customers along with strong knowledge of the marketplace/Industry vertical, is required, Excellent and proven business and financial acumen and the proven ability to drive results and achieve targets are required, Innovative thinking and proven problem-solving abilities and decision making skills required, in addition to project management, prioritization, and planning skills with a proven ability to drive and affect change is required, Strong negotiation skills required, including the ability to handle objections and achieve mutually beneficial solutions, Proven track record in building performing organizations, developing large teams and coaching People Managers, Change Agent, Excellent knowledge of organizational change and negotiation to drive forward results both internally and using those skills externally to influence key decisions makers across the portfolio, Leads, develops and maintains the client Account Business Plan, Develops the documentation and execution of the long term client account strategy that is updated routinely resulting in growth, profitability, superior client satisfaction, improving Acxiom product penetration within assigned account(s) as well as selling into client's lines of businesses, Develops and presents Acxiom solution strategies that align with the clients business strategies, Meets and exceeds revenue growth targets, profitability targets and other sales related goals, Proactively monitors accounts and determines avenues for account growth and profitability acceleration including new business, up-sell and cross-sell opportunities, Assists in creating accurate forecasts for assigned account(s), Engages in extensive client communication, strategic planning and troubleshoots account complications to promote client satisfaction, Develops and improves executive level relationships within assigned account(s). Strong communication skills (written and verbal), Proven ability to prioritize and execute multiple workstreams while maintaining the highest quality standards; exceptional organizational skills, SFC Paper 1, or ability to acquire licenses in a compressed timeframe, Have excellent oral and written business communication skills in English and Korean. Thinks broadly and long-term, recognizing the impact of decisions and actions on the entire enterprise and clients over time, Demonstrates understanding of how to grow strategically into new markets, Focuses the organization on retaining the right clients for life. It is important to be able to talk openly about success and failure without hiding things and feeling uncomfortable. Notify issuers in writing regarding missing or questionable material -- timely follow-up is critical, Assist with electronic delivery flagging and URL follow-up, Respond to job exception reports, material exception reports, interim material call list report, and proxy material call list report, Assist with preparation of Affidavits of Mailing, letters of confirmation and preparation for registration at meetings, Ensure Canadian and U.S. processing teams are advised of any updates; maintain phone log; answer/respond to phone inquiries; and ensure special services are invoiced immediately, Overtime is required during the proxy season and whenever required, based on processing volumes, Minimum educational requirement: Bachelors degree, 5 years or more of direct account or client relationship management with proven ability to upsell, Experience managing a portfolio of clients (ideally at least a few million dollars) and has a proven track record of retaining and growing business, Ability to work well in a collaborative environment, Ability to communicate the values and mission of the organization and full range of Bright Horizons services offered, Exceptional analytical skills to review complex data and make relevant recommendations required, Excellent formal presentation skills verbal and written required, Ability to structuring and close complex transactions, Strong analytical skills and organizational skills required, Strong management practices, such as team building, motivation and coaching required, Proficient in Microsoft Word, Excel, Power Point, Outlook, Lead cross-sell strategies for existing client portfolios; marshaling sales and product management experts as needed, Strategies are ultimately expected to lead to consistent year over year growth in client revenue, Support client on an on-going basis with product development assistance, problem escalation and special projects (e.g. HF. MBS area, Manager MBS, General Manager, Legal etc. If you want you can also mention it in the work experience section. Do you want to work in a call center? Customer decisions are also based on their whole past, present, and potential experience. You provide regular updates about projects in language the client can understand. Negotiation skills: Strong negotiation skills are essential for sales jobs or any positions which involve making deals. You've successfully built and maintained long-term business relationships with key clients. 1. First thing first. You might gently remind your client that she can't be "all things to all people" but that the resume you created does position her for her stated goals. Client relations managers install strategies to resolve potential client problems before they happen. Solutions must recognize local/regional tax and legal issues as well as banking practices, regulatory considerations and the Banks own evolving product/service capabilities, The jobholder will proactively contribute and advise on the regional PCM strategy. Knowledge and presentation: client managers have to do a lot of homework before they can pitch to clients. However, things change when the client is actually from a more well-known company, if the company is part of the Fortune 500 list then things will be different. #Do's & Dont's #Example. These screenings will be conducted by Dewberrys background vendor of choice and will be conducted in compliance with all applicable federal, state, and local law, Solidifies the new owners sale by total contract review, Ensures proper signatures and notarization, Ensures new owner understanding of the terms and conditions of the purchase, Partners with the Sales management and Contracts team to provide excellent customer service, Maintains a high standard of customer service throughout the resort, Follow-up on all missing or incomplete documentation to close the contract, Assist in collecting funds on credit card declines, Attempt to save the sale if purchaser elects to cancel their contract, Collect owner referrals from the new purchaser, Assist in any matter that pertain to solidifying the sale, 1 year timeshare sales or Quality Assurance experience, This Client Services Representative will be dedicated to a specialized team assisting to fulfill specified requests, serving clients and internal teams across multiple platforms, also assisting to resolving operational issues.
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